White Pearl Hospitality is looking for a dedicated and experienced General Manager Assistant to join our team. You will be responsible for assisting in the day-to-day operations of the hotels, ensuring all aspects of the guest experience are met with excellence. The ideal candidate will be detail-oriented, customer-focused, goal-oriented, and have a strong management skills. This is a fantastic opportunity to join a dynamic team in one of the most stunning destinations in the world.

Responsibilities

• Assist the Hotel Manager in overseeing the daily operations of the hotels
• Support and supervise all hotel departments, including front desk, housekeeping, and maintenance
• Ensure high standards of customer service are maintained throughout the hotel
• Supervise personnel and procedures compliance
• Resolve guest complaints and issues in a timely and professional manner
• Monitor and manage hotel inventory, supplies, and purchases
• Assist in coordinating and organizing hotel events
• Train and develop hotel staff to provide exceptional service
• Assist in preparing and managing hotel budgets
• Collaborate with the sales and marketing team to promote the hotel and increase incomes

We are looking for experienced Resident Managers with a passion for hospitality and a proven track record in hotel management, who will play a crucial role in overseeing the daily operations of the hotels and ensuring the highest level of guest satisfaction. You will lead a team of dedicated staff members, provide guidance and support, and implement strategies to enhance the overall guest experience. The ideal candidate will possess excellent leadership and communication skills, a strong attention to detail, and a customer-centric and goal-driven mindset. If you thrive in a fast-paced and dynamic environment and are committed to delivering exceptional service, we would love to hear from you.

Responsibilities

• Manage and train the hotel staff to provide excellent customer service
• Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
• Greeting guests, enhancing guests' relations, and promoting the company's services and facilities
• Receiving guests' feedback while on-premises to ensure their satisfaction
• Handle guest complaints and resolve issues in a timely and professional manner
• Coordinate with housekeeping, maintenance, F&B and other departments to ensure guest satisfaction and goal achivements
• Inspecting hotel rooms, facilities and personnel to confirm the high quality of provided services
• Create and implement policies and supervise procedures for all departments according company's SOPs and goals
• Manage and monitor purchases according to budget and hotel's needs
• Maintain a high level of professionalism and lead by example
• Reporting to the management

We are looking for an experienced Front Office Manager to oversee the daily front office operations of our hotel. You will act as the 'face' of our establishment and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including reservations, guest service, and the night audit process. The Front Office Manager must have excellent communication and organizational skills and should possess a strong attention to detail. The goal is to enhance customer dedication, drive sales of our services and expand our clientele by strengthening our hotel's reputation.

Responsibilities

• Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
• Manage and train the front desk staff to provide excellent customer service
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Facilitate room and hotel facilities inspections to confirm quality control
• Create and implement policies and procedures for the front office department
• Handle guest complaints and resolve issues in a timely and professional manner
• Receiving guests' feedback while on-premises to ensure their satisfaction and handle guests' online review responses
• Promotes in-house and sister properties' services and facilities
• Oversee the night audit process and ensure the accuracy of financial transactions
• Maintain a high level of professionalism and lead by example

At White Pearl Hospitality, we take pride in our commitment to providing personalized and tailored services to our guests. We are currently seeking a knowledgeable and attentive Hotel Concierge to join our team. As a Concierge, you will be responsible for assisting guests with their specific needs and providing exceptional customer service to enhance their stay.

Responsibilities

• Welcome and greet guests upon their arrival
• Provide information and recommendations on local attractions, activities, and events
• Arrange transportation, including car rentals, taxi, or shuttle services
• Assist with restaurant reservations, activities, and other guest requests
• Promotes in-house packages, services, activities and venues and achieves sales goals
• Handle guest inquiries and resolve any issues or complaints
• Coordinate with other hotel departments to ensure guests' requests are met
• Maintain knowledge of hotel facilities, amenities, and services
• Handle incoming and outgoing mail, packages, and deliveries
• Ensure a high level of customer satisfaction through personalized service

White Pearl Hospitality Group is currently seeking an experienced and talented Bartender to join our team. As a Bartender, you will be responsible for crafting and serving a wide range of alcoholic and non-alcoholic beverages to our guests while delivering an unforgettable experience. In this role, you will have the opportunity to showcase your mixology skills and provide excellent customer service to create a warm and welcoming atmosphere.

White Pearl Hospitality is seeking a dedicated and experienced Waiter/Waitress to join our team in delivering exceptional service to our guests at our renowned restaurants in our hotels. As a Waiter/Waitress, you will be responsible for taking orders, serving food and beverages, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, a friendly and outgoing personality, and a strong commitment to providing an exceptional dining experience.

White Pearl Hospitality is seeking a skilled and experienced Maintenance Technician to join our team at White Pearl Hospitality. As a Maintenance Technician, you will be responsible for maintaining and repairing the facilities and equipment at our various properties in Santorini. Your attention to detail and ability to troubleshoot and resolve issues in a timely manner will ensure the safety and comfort of our guests and staff.

Job type: Full-time

Responsibilities

• Perform regular inspections of the facilities to identify maintenance needs
• Repair or replace defective equipment, furniture, fixtures, and appliances
• Respond promptly to maintenance requests from staff and guests
• Diagnose and troubleshoot issues with electrical, plumbing, and pool/jacuzzi operations
• Maintain a clean and organized working environment
• Ensure compliance with safety and health regulations
• Document all maintenance and repair activities
• Collaborate with other team members to ensure efficient and effective maintenance operations
• Manage inventory of maintenance supplies and equipment
• Perform preventive maintenance on equipment and systems

Requirements

• Proven experience as a Maintenance Technician or similar role
• Proficient knowledge of electrical, plumbing, and pool/jacuzzi operations and chemicals
• Ability to read and interpret technical documents and manuals
• Excellent problem-solving and troubleshooting skills
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• Good physical stamina and dexterity
• Flexible schedule, including late hours
• High school diploma or equivalent
• Additional technical certifications or trade licenses are a plus

We are currently seeking a dedicated and experienced Hotel Housekeeper to join our team. As a Housekeeper, you will play a crucial role in maintaining cleanliness and orderliness throughout our hotel, ensuring that our guests have a comfortable and pleasant stay. If you have a keen eye for detail and take pride in your work, we would love to hear from you.

We are currently seeking a dedicated and motivated Hotel Porter-houseman to join our team at White Pearl Hospitality. As a Hotel Porter-houseman, you will be responsible for assisting guests with their luggage, providing directions and information about the hotel, the guest suite and the local area, and ensuring a positive and memorable guest experience.

Responsibilities

• Assist guests with luggage upon arrival and departure
• Greet guests and provide them with information about the hotel and local area
• Maintain cleanliness and order of the hotel in co-operation with the housekeeping and maintenance departments
• Deliver items such as packages, trays, amenities, messages, and more to guest rooms
• Respond to guest requests and inquiries in a timely and friendly manner
• Ηandling of transport tasks such as bedding, garbage, supplies and other fixtures
• Proper management of the equipment and reporting of deficiencies or problems in its functions
• Coordinate with other hotel departments to ensure guest satisfaction

White Pearl Hospitality is looking for a reliable Laundry Attendant to join our team. As a Laundry Attendant, you will be responsible for providing excellent laundry services to our guests, ensuring that all linens, towels, and clothing are cleaned, dried, and folded to the highest standards. Your attention to detail and efficiency will contribute to maintaining the cleanliness and overall satisfaction of our guests.

Responsibilities

• Sort, wash, dry, and fold all linens, towels, and clothing according to company standards
• Operate industrial washing and drying machines
• Inspect linens and clothing for stains or damages
• Report any maintenance or repair needs to the supervisor
• Organize and maintain the laundry room in a clean and orderly manner
• Assist with inventory management and ordering of laundry supplies
• Adhere to health and safety regulations
• Ensure excellent customer service by promptly addressing any guest inquiries or concerns